Product Information

-Is Dima Arabo Molding Putty sulfate, parabens and fragrance free? 

 Yes, our product is parabems, sulfate-free (SLS & SLES) and doesn't have chemical fragrance.

 

-Is Dima Arabo Molding Putty color safe?

 Yes, Dima Arabo Molding Putty are color safe.

 

-Does Dima Arabo Molding Putty test on animals?

 No, Dima Arabo Molding Putty does NOT test on animals.

 

-What's in Dima Arabo Molding Putty?

 Ingredients: Lanolin Wax, Lanolin, Beeswax, Copernicia Cerifera (Carnauba) Wax, Sesamum Indicum (Sesame) Oil, Patchouli )Pogostemon Cablin) Oil,  Montmorillonite, Cinnamomum Zeylanicum (Cinnamon) Leaf Oil, Murraya Koenigii (Curry) Leaf Oil.

 

 

Shipping

-Does dimaarabo.com offer Expedited shipping?

At this time, we only offer USPS Ground Shipping.

-What are the shipping costs?

Shipping is free in the continental U.S. with orders of $100 or more. An $2.99 flat fee will apply to all orders below $100.

-Do you ship internationally?

Yes, we do. International shipping is free with orders of $150 or more. An $11.99 flat fee will apply to all orders below $150.

-What is an order’s typical transit time?

Orders take 3-5 business days transit time.

-How do I track my order?

To check the status of your order, please reference the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-212-229-2568 between Monday and Friday 9:30AM-5:30PM EST or email us at dimaarabo@gmail.com and we would be happy to assist you.

Returns and Exchanges

 

-What is the return/exchange policy?

dimaarabo.com offers products and services of integrity. Items purchased from dimaarabo.com must be returned to dimaarabo.com. We can only accept refunds, returns & exchanges for unopened items purchased from dimaarabo.com and must be made within 30 days from the date of receipt of product and with the original sales receipt. Refunds are credited to the original payment only. All of our returns are processed at the below address:

 

Attn: Dima Arabo Web Returns
233 w 19 street,
Dima Salon
New York, NY 10011

1. We do NOT cover shipping costs for general returns.
2. If the wrong product and/or defective product was received, please email dimaarabo@gmail.com to request a return label.
3. Exchanges offered only for products of equal or lesser value.